Shipping policy

The following is the transportation policy of sxzqlgw's global women's clothing online store, aiming to provide you with clear and transparent delivery service guidelines: 

I. Delivery Area and Timeframe 

We offer delivery services to most countries and regions around the world. The delivery time varies depending on the destination (normal days, holidays may be postponed): the average arrival time is approximately 15-30 days. 

Note:The above time limit is calculated from the moment the package is delivered to the logistics company and the first tracking information is generated. The customs clearance time may be affected by the efficiency of the customs authorities in the destination country. 

The time limit is for reference only. Delays may occur due to extreme weather conditions, holidays, customs inspections, and other factors. 

II. Freight Rates Standards 

Freight calculation: 

The shipping cost is determined based on the destination of the package, its actual weight and volume weight (whichever is higher is used for calculation). 

You can check the exact shipping cost on the shopping cart checkout page or through the online customer service. 

From time to time, we offer free shipping promotions. For more details, please refer to the official website or social media announcements. 

III. Customs, Tariffs and Compliance Reporting 

1. Cross-border transportation must comply with the customs regulations of the destination country. 

Customs Code (HS Code): According to the requirements of the Universal Postal Union Convention and others, when sending commercial items, at least 6 WCO standard customs codes (HS Code) must be provided. This is the "international passport" for the clearance of goods. sxzqlgw will provide accurate HS codes for all goods to ensure smooth customs clearance. 

2. Tariffs and Taxes: 

The destination customs may impose import duties and value-added tax (VAT/GST) based on the declared value of the goods, the determined tariff rate according to the HS code, and trade agreements. 

These taxes are usually borne by the recipient. In some countries, the recipient may be required to pay the taxes before the logistics company will deliver the package. 

For regions with a lower tax threshold such as the European Union, it is recommended that you familiarize yourself with the relevant policies in advance. 

3. Declaration Value: We will declare the actual transaction value of the goods and attach the commercial invoice. Please be aware that false or low declaration may result in customs clearance delays, additional fines, or return of the package. 

IV. Packaging and Safety Assurance 

* Professional Packaging: We use sturdy cardboard boxes or waterproof bags, and apply anti-wrinkle treatment and reinforcement to delicate garments. Fragile or valuable items will be wrapped with cushioning materials (such as bubble wrap). 

* Clear labeling: The exterior of the package will clearly display the necessary information and be firmly attached with the shipping label to prevent it from falling off. 

Privacy Protection: The outer packaging has no brand logo, protecting your shopping privacy. 

V. Logistics Tracking and Query 

1. After the package is dispatched, you will receive an email containing the international tracking number. 

2. You can check the tracking information of your package in real time through the "Order Inquiry" page on our official website or the official websites of logistics providers (such as DHL, UPS, FedEx, EMS, etc.). 

3. If the logistics information remains unupdated for a long time, please contact our customer service immediately. 

VI. Handling of Abnormal Situations 

Customs clearance issue: If the package is detained by the customs, we will require your cooperation in providing the necessary documents or paying the relevant fees. 

* Package damage/loss: 

Please make sure to inspect the appearance of the package before signing for it. If you notice any obvious damage, you can refuse to accept it on the spot or take a photo to preserve the evidence. 

If you find that the contents of the package are missing or damaged after receiving it, please keep the goods, packaging and any relevant photos as evidence, and contact our customer service immediately. We will assist you in initiating the inquiry and claim procedures with the logistics company. 

Delay: In case of a severe delay beyond human control, please contact the customer service. We will do our best to assist in the inquiry. 

VII. Policy Updates and Consultations 

This policy may be adjusted in accordance with international transportation regulations, customs provisions, or changes in the services offered by logistics providers (for example, new regulations from the Universal Postal Union regarding HS codes). No further notice will be given. 

During the transportation process, changes in the import policies of the destination country may result in additional costs or delays. We regret that we are unable to fully anticipate and control such situations. 

If you have any questions regarding the transportation policy or need to obtain the latest information, please feel free to contact us via online customer service, email ("sxzqlgw@hotmail.com"), or by calling the customer service hotline at any time. 

The global women's clothing online store sxzqlgw is dedicated to providing you with reliable and efficient global delivery services. Thank you for your understanding and support!